FAQ

Welcome to the Frequently Asked Questions section of our website.
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What if I want to use my own dough?

We think it’s great that you make your own tortilla dough! But due to variations in personal recipes and the precision needed for the flatev Artisan Tortilla Maker to bake tortillas properly, this version doesn’t work with handmade dough. It’s programmed to bake a very specific type, composition, and volume of dough.

To achieve this, the flatev Artisan Tortilla Maker works with recyclable dough pods delivering freshness and quality consistently every time. The pods control the precise blend of ingredients; so all of your tortillas come out perfect every time.

We are sure that you’ll love our tortillas! And, if you really want to get your hands dirty, you can always dig a vegetable garden. Your efforts can go into making your favorite fillings for the perfect tortilla!

What are the costs of flatev dough pods?

At flatev we knew we had a big challenge; creating healthy, delicious, affordable dough that lasts, with no artificial preservatives. For the best tortilla-eating experience, only natural ingredients will do. Our tortillas are healthier, and they taste better. Nothing compares to flatev’s tortillas unless you make them from scratch using all natural ingredients.

The best tortillas are a little thicker than average so you can taste them, not just the filling! Our tortillas are much thicker than store bought tortillas, usually about twice the thickness. A great tortilla holds its own, and isn’t afraid to be a little thicker. The perfect tortilla can be easily rolled, and has just the right bite. Your tortilla should hug the fillings without breaking, so your plate and fingers stay clean.

Our dough pods can be refrigerated for up to 6 weeks. To make sure they’re fresh when you get them, we’ll keep them chilled. Arranging refrigerated distribution, and using only high-quality organic ingredients are the reasons our tortillas may cost a little more than the ones you buy in the supermarket. We think it’s worth it for the convenience, the health benefits, and the truly delicious, traditional taste of our recipe.

To achieve this level of quality, we anticipate that each pod will retail for $0.79 per pod. However, we are always working on new ways to make the dough pod more affordable without compromising our quality standards, and your support on Kickstarter will help us with that.

How many tortillas can you make from each pod?

At flatev, our focus is on quality not quantity. Our tortillas are fresh, all natural and organic and only made with the highest quality ingredients. To maintain the freshness and to provide you with the homemade tortilla experience you deserve, we package only one tortilla per pod assuring you receive the best, consistent, great tortilla taste and experience every time.

Individual pods also allows for great variety. If you want plain corn tortillas, and your other family members or friends prefer something a little spicier such as a chili tortilla, with flatev you can provide each person with exactly what they want and in the quantity they want. This not only provides a great dining experience, but the individual servings also reduce food waste.

Why pods?

Consistent quality, freedom of choice, and reduction of food waste:
Consistent quality – Inside each flatev dough pod is the precise amount of dough for you to enjoy one perfect tortilla. The pods control the precise blend of ingredients as well as their quality. The dough lasts 6 weeks and must be kept refrigerated.
Freedom of choice – Enjoy an assortment of different tortillas and wide variety of flavors within a meal. To start we will offer organic corn and flour tortillas in various flavors.
Reduction of food waste – Food waste pollutes the environment with carbon dioxide emissions. Make only the tortillas you need as you need them.

Are your pods recyclable?

The flatev pods are made of polypropylene, plastic #5 (same material as your yogurt cups and bottle caps) that is fully recyclable. Our pods are different to single-serve coffee cups, because they have no residue left after usage and don’t contain filters. That means you can simply remove the pod foil from the pods, as you do with yogurt cups and recycle them in your nearest recycling station.

Where can I buy the flatev Artisan Tortilla Maker?

For now the only way to get a flatev Artisan Tortilla Maker is through our Kickstarter campaign. People who support or back the project on Kickstarter get to have one of the very first flatev Artisan Tortilla Makers, and save a bunch compared to the future retail price. Once commercial, you can buy the flatev appliance directly on www.flatev.com, or at retail stores starting in the fall of 2017.

Where can I buy the dough pods?

For now the only way to get the flatev dough pods is through our Kickstarter campaign. People who support or back the project on Kickstarter get to have one of the very first Artisan Tortilla Makers and delicious dough pods, and save a bunch of money compared to the future retail price. Once commercial you can buy the dough pods directly on www.flatev.com, through food delivery services, or at retail stores starting in the fall of 2017.

What if my flatev Artisan Tortilla Maker breaks-down?

To reduce this probability flatev has partnered Eugster-Frismag, a world-leading manufacturer for premium household brands (e.g. Jura and Nespresso coffee makers). However, on the off chance you do have problems you can call our customer support team to have the appliance shipped back for repair or replacement.

Where can I find instructions on how the flatev Artisan Tortilla Maker works?

The flatev Artisan Tortilla Maker will ship with a comprehensive instruction manual, or you can watch instruction videos on www.flatev.com.

Does the flatev Artisan Tortilla Maker require any maintenance?

The flatev Artisan Tortilla Maker requires occasional cleaning which is easily accomplished by opening the panel at the back of the appliance or from the front by removing the pod and or the tortilla drawer. Much like a toaster, some consumers may prefer to never clean the interior of the appliance, and that is OK as well. Removable parts of the machine may be hand-washed.

What flavor of dough pods will I receive with my order?

We will contact you before we ship your products so you can choose which flavor of dough pods to receive. Currently we are planning on having corn (blue corn, white corn, yellow corn) and flour tortillas in plain, cinnamon, and chili. In the future we are planning to add many more of your favorite flavors.

Are both the corn and flour tortillas gluten free?

The flatev corn tortillas are naturally gluten free, and we are working around the clock to develop gluten free flour tortillas as well.

How long does it take to make each tortilla?

The cooking time depends on the crispiness you like. We are expecting the standard process time to take less than 90 seconds per tortilla. Much less than the time to cook them using traditional methods, and that doesn’t even take into consideration the amount of time you save by not preparing, kneading, and mixing the dough.

Do you offer the flatev Artisan Tortilla Maker in 220V power supply?

We currently only offer the flatev Artisan Tortilla Maker in the United States with a 110V power supply, however based on demand we plan to expand to other countries in the near future. Our vision is to enable every household to have fresh bread at the push of a button.

Do the flatev dough pods require refrigeration?

At flatev we knew we had a big challenge; creating healthy, delicious, affordable dough that lasts, with no artificial preservatives. For the best tortilla-eating experience, only natural ingredients will do. To accomplish this, our dough pods require refrigeration and have a shelf life for up to 6 weeks. We think it’s worth it for the convenience, the health benefits, and the truly delicious, traditional taste of our recipe.

Do you have plans to obtain kosher certification for your product?

Our vision is to enable every household to have fresh bread at the push of a button! At present we did not have kosher certification as part of our product roadmap, however we will certainly look into it.

What size are the tortillas?

The flatev tortilla is between 5-6” in diameter, and what really makes them magical and worth the investment is their thickness. The best tortillas are a little thicker than average so you can taste them, not just the filling! Our tortillas are much thicker than store bought tortillas, usually about twice the thickness. A great tortilla holds its own, and isn’t afraid to be a little thicker. The perfect tortilla can be easily rolled, and has just the right bite. Your tortilla should hug the fillings without breaking, so your plate and fingers stay clean.

Are there any long-term plans for a re-usable pod?

Currently we do not have plans to offer re-usable pods. Due to variations in personal recipes and the precision needed for the flatev Artisan Tortilla Maker to bake tortillas properly, this version doesn’t work with handmade dough. It’s programmed to bake a very specific type, composition, and volume of dough that ensure the perfect tortilla every time.

Will you offer other flatbreads besides tortillas?

Currently we are offering tortillas, however we are in the process of formulating other flatbreads to use with the flatev Artisan Tortilla Maker. We have already successfully had our first trial for Roti flatbreads.